Shipping policy

We currently offer shipping through USPS & UPS.

USPS:

• Ground Advantage: this option provides lower cost shipping, but does not offer tracking or insurance. Averages delivery is 2-6 business days.
• Priority Mail: provides tracking and insurance up to $50. Average delivery is 1-3 business days.
• Priority Mail Express: provides tracking, insurance up to $100, and guaranteed delivery date. Delivery may be 1-2 business days depending on address.

UPS

Remember to consider order processing times (see above) and stock status when considering order arrival times.

If you would like to arrange for alternate delivery methods, please contact us.

Backorder/Special Order Items

Items or item options that are not currently in stock will show as “Backorder” or “Special Order” on the item page, in your cart, and in your order confirmation. This means we do not have the product on hand currently and your order cannot ship until the item arrives from the manufacturer.

Piercing Experience cannot guarantee manufacturer turnaround times for jewelry. Approximate turnaround times by manufacturer :

• Alchemy Adornments: 2-8 weeks
• Anatometal: 4-12 weeks
• Body Vision (BVLA): 8-16 weeks
• Glasswear Studios: 3-8 weeks
• Gorilla Glass: 3-8 weeks
• Leroi: 4-8 weeks
• Neometal: 2-4 weeks
• SM316: 3-6 weeks

We expect your jewelry to arrive in the times listed above, but this is only an estimate. If we are shipping your jewelry to you, please add additional time for your package to be processed and travel to you.

Orders for special order items are non-refundable or able to be cancelled unless an item is no longer available from the manufacturer. 

Please keep your contact information up to date with Piercing Experience. We will contact you via the information you provided when you placed your order. If your phone number or email address changes, we need to know. We are not liable for incorrect contact information.