Terms of service

Consent for SMS Communication

*Information obtained as part of the SMS consent process will not be shared with third parties.

SMS Communications

By opting to receive text messages from Piercing Experience, you may receive text messages related to upcoming appointments or orders you've placed. You can opt in by checking the appropriate box when you book and appointment with us, by placing an order with us, or by messaging us directly. You authorize us to send text messages to the number you provide (mobile/landline/etc). Message frequency may vary. Message and data rates from your carrier apply. You can request additional information by texting HELP or emailing info@piercingexp.com. You may opt out of messages by texting STOP

Example texts:

• Updates regarding your orders, deliveries, or other relevant information. 
• Reminders for upcoming appointments in the studio.

Sterilization of Jewelry

Your jewelry will be sterilized (or disinfected for delicate materials like wood) and sealed in individual packages. Items will remain sterile until you break the seal or the package is damaged. This also allows you to review each line item separately to ensure your order is correct.

Manufacturer Guarantee

Jewelry from Anatometal, Neometal, Industrial Strength, Body Vision/BVLA are covered by manufacturer guarantees. Each manufacturer has slightly different details, but these guarantees protect against manufacturer defects and generally guarantee the following:

• Threads or pins will not strip or break
• Gemstones will not fall out or change color

These guarantees do not include intentional damage or misuse such as damage from tools like pliers, or loss or theft. It also doesn’t cover ends that come off due to snagging or un-tightened threads, so make sure to check your jewelry regularly.

Because this is a manufacturer’s guarantee, your jewelry will be shipped back to the manufacturer for repair or replacement at their discretion. This process can take several weeks or longer. Once we’ve received and inspected your repaired or replaced piece from the manufacturer, we will sterilize it and send it back to you.