Our Policies

Please see our current COVID related policies here.

• You must have valid state or federally issued photo I.D. to get pierced, regardless of age. We cannot accept expired IDs.
• We will not pierce you if you appear under the influence of drugs or alcohol or if you have been so in the past 24 hours.
• We can only perform limited piercings on minors and more paperwork is required to get pierced. Please see the answer to our FAQ on minors for an explanation.
• Only children/teens (anyone under 18) getting pierced are allowed in the studio. We cannot allow other children in the studio.
• Only 1 guest is permitted per piercee. Additional guests will be asked to wait outside. Guests are only permitted in the piercing room at the piercer’s discretion and must have a valid ID showing they are over 18. We do not permit guests in the piercer room that will be getting pierced the same day.
• You will be asked to use hand sanitizer when entering the studio, as well as any time you touch your face/piercings or any merchandise in the studio.
• Cell phones must be on silent (ringer off) when in the studio. You will be asked to take phone calls outside. Please use headphones to listen to music/videos/etc.
• To help avoid feeling dizzy/lightheaded after your piercing, you must have something to eat within 2 hours prior to getting pierced.
•  You must not have any health conditions that would prevent a safe piercing, including but not limited to: pregnancy/nursing, hemophilia, cold/flu, infections, compromised immune system, etc. Some health conditions will require a waiver from your doctor. Please call us to discuss any potential problem conditions.
• You must avoid blood thinners, including pain relievers (Advil/Motrin/ibuprofen, Aleve/naproxen, aspirin, etc) and/or alcohol for at least 12 hours prior to your piercing.
• Some medications make piercing unsafe or may require a waiver from your doctor. Please call us to discuss your medications.
• We accept cash and major credit cards including Visa, Mastercard, American Express, and Discover Card.
  
• We will perform a maximum of 2-3 piercings at one time, depending on location and difficulty of care. We do not perform cartilage piercings on both ears at the same time.
• All in-store jewelry installations must be performed by our piercers. For your safety, self-installation is not allowed in the studio.
• Outside food and/or beverages are not permitted in the studio. 
• Please stay home if you are sick. If you have obvious signs of illness, such as a cough or runny nose, we can’t pierce you and you could endanger our staff. You will not be permitted to enter the studio.
• If you decide not to go through with your piercing once you are taken back into the piercing room for your procedure, there will be a $25 supply fee charged. This also applies if your piercer feels it is not safe to complete your piercing.
• We reserve the right to refuse service to anyone for any reason.

Appointments

Please see our COVID Policies.

• Appointments are *REQUIRED* for all services including piercings and installation of jewelry. Our door is locked, we will let you in at your appointment time.
• Appointments are *REQUIRED* to browse or purchase jewelry in the studio. Buying jewelry is not self service. At minimum, an employee/piercer has to be available to get your jewelry out of backstock and sterilize it, which takes at least 8-10 minutes. Jewelry is not one-size-fits-all. Some piercings have over a dozen common sizes. That means you need to know exactly what size you need (both gauge and length), we need to have a purchase on file in the last 5 or so years, OR a piercer needs to be available to assist you with sizing. We also need to have time available at the jewelry counter for you to look at our displays. If another appointment is already scheduled, someone else will be occupying the counter.
• Would you like to browse our jewelry selection? Our online store has almost all of our in store jewelry selection, and it’s available 24/7. Purchases can be picked up at our door or mailed to you.
• If you know exactly what jewelry you need, you can purchase it on our online store, or you can send us an email.
• Jewelry is always priced separately.
• Cancellations must be received by close of business the day before your appointment to avoid cancellation fees. If your appointment is cancelled after close of business the previous day or the same day as your appointment the following cancellation fees will apply:
  • 15 minute appointments: $30
  • 30 minute appointments: $60
  • 45 minute appointments: $90
  • 60 minute appointments: $120
• If you are more than 5 minutes lade, do not have proper ID, or have a health condition that prevents a safe piercing, you will be charged a cancellation fee. Please see above.
• If you no call/no show on your appointment, you will be charged a cancellation fee equal to the service charges for your appointment.

Appointments outside of regular hours (either studio or piercer’s scheduled hours): A deposit equal to the piercing fee is required to secure the appointment, which will be applied to your charges for the piercing. Appointments are available at the discretion of the available piercer. An automatic 25% gratuity will be included. 24 hour cancellation notice is necessary to receive a refund of the deposit.

Jewelry Policies

• We perform new piercings with jewelry which meets ASTM standards.
• We cannot install jewelry purchased elsewhere into either new or healed piercings. It’s almost impossible to provide proof that jewelry meets appropriate standards and has not been previously worn. We also cannot accept liability for potential damages to jewelry not purchased in our store.
• We cannot install damaged jewelry and/or jewelry that is inappropriate for the piercing.
• For your health and safety, we do not accept returns, exchanges, or trades on jewelry. ALL SALES ARE FINAL.
• Previously worn jewelry (purchased at Piercing Experience) must go through additional cleaning steps to be safe to install in new or healed piercings.  This process takes additional time, and requires an appointment to be scheduled to drop off the jewelry at least 2 days prior to installation. The jewelry will also be inspected for damage and must be an appropriate design and size.
• Titanium and gold jewelry with manufacturers defects will be returned to the manufacturer for repair/replacement. Each manufacturer has slightly different details, but these guarantees protect against manufacturer defects and generally guarantee that threads or pins will not strip or break, and gemstones will not fall out or change color. This process can take several weeks or longer. Once we’ve received and inspected your repaired or replaced piece from the manufacturer, we will sterilize it and return it to you.
• These guarantees do not include intentional damage or misuse such as damage from tools like pliers, or loss or theft. It also doesn’t cover ends that come off due to snagging or un-tightened threads, so make sure to check your jewelry regularly.

For Children/Teens

• For anyone under 18, we are required to have additional paperwork. We are must have the following for each piercing:
  • Valid photo ID of person getting pierced, such as a passport or Georgia State ID card. (We are not able to use expired IDs, school IDs, or military IDs.)
  • Valid photo ID of parent.
  • Proof of parental relationship, such as a birth certificate or this Minor Consent Form.  We also need legal documentation of any name changes, if names on documentation do not match IDs.
  • Parent present during piercing.
• All IDs/proof of relationship must be original documents or *certified* copies. We are not allowed to accept photos or copies.
• Only children/teens with an appointment are allowed in the studio.
• For those under 18, we will only schedule one appointment per visit.

Tipping Etiquette

Gratuity/tips are accepted and appreciated. Standard tipping practice is much like other services, such as receiving a massage or getting your hair cut.

Studio Etiquette

We understand this may be one of the first times you’ve been in a piercing studio, so you may be unfamiliar with the “rules”. Here are some guidelines:

• Please keep keys, bags, and other items off the jewelry showcases. Items can scratch the glass and also obstruct the view of the jewelry.
• Please touch jewelry with provided tools/pointers, do not directly touch the jewelry. We understand that everything is pretty and shiny, but to keep it that way, we ask that you only touch with provided tools. Otherwise, things get dirty and aren’t pretty or safe for piercing anymore.
• Please do not touch or handle your piercing in the studio. This is both for your safety and for the safety of other guests and our staff. Touching a piercing both risks transferring germs to it, risking infection, and can transfer germs from your piercing to other surfaces in the studio. If we see you touch your piercing, we will offer you a hand sanitizer wipe.
• If you are bringing in worn jewelry, please seal it in a plastic bag or container before you arrive. Similar to touching your piercing, worn jewelry may have problematic germs on it. Having it sealed in a bag/container allows our staff to safely handle it until we can start any necessary cleaning/reprocessing.
• We do pierce children, but the studio isn’t necessarily “child-proof”. We’re pretty much a jewelry store, with glass jewelry showcases and some fragile items. There’s hard corners and old wood floors. We only allow children/teens in the studio when they are getting pierced. They must be well behaved to safely be in the studio. No running or jumping, no sitting on showcases. Please keep hands (and faces) off of our glass. For the safety of our piercers and piercees, we cannot allow children who are not being pierced in the studio (friends, siblings, etc). We do require children in the lobby to be supervised by an adult. Our staff cannot be responsible for the safety of your children. If a child is being loud or disruptive, we may ask to have them taken outside for the comfort of our other guests and staff.
• We want to provide a calm environment for those getting pierced and our piercers. Please silence your cell phones before entering our studio and take any phone calls outside. If you’re going to listen to music or anything else on your phone, please use headphones. Little noises quickly add up to a frenetic and loud environment.
• We also ask that you keep conversations low in volume so our staff can hear those they’re working with and don’t have to shout. 
• The health department prohibits any animals besides certified service dogs. This means we cannot allow emotional support or other animals in the studio.